FAQs
Auction questions, answered fast.
How do I bid?▾
Open a lot, choose your bid amount, and confirm. If another bidder passes you, the card activity will show that heat while the auction is live.
Why does bidding start at $1?▾
Most of what we list is retail-return inventory we acquire by the pallet, so we can pass deep savings on to local buyers. Starting every lot at $1 lets the market decide the price instead of an inflated MSRP.
What is a retail return or mystery box?▾
Retail returns are items that came back to a major retailer for any reason — opened packaging, color swap, customer changed their mind. We sort, photograph, and grade them by condition before listing. Mystery boxes are sealed mixed-category pallets where part of the fun is the surprise.
How are conditions graded?▾
Every lot carries a condition badge: Appears New, Gently Used, Used, Easy Fix, Heavy Use, Major Fix, or Mixed Condition (for pallets with a spread). Lot photos and notes back up the grade so you know what you're bidding on.
Are there any extra fees on top of my winning bid?▾
No buyer's premium. Your winning bid is your invoice total — no hidden percentage tacked on at checkout. Sales tax applies where required.
How does payment work?▾
Once you win, your lots move into your account for checkout. Pay online and you'll get a pickup confirmation with location and time slots.
What happens if I win?▾
Your winning lots move into your account so you can check out and schedule pickup.
Where do I pick up?▾
Pickup is local to Jacksonville. Your confirmation will include the location and pickup instructions.
Can I return something?▾
Yes — we offer 7-day returns. If something's wrong, email support and an admin will open the return on your behalf and walk you through the next steps.
Where do these items come from?▾
Major retailers send us truckload manifests of returned, overstock, and shelf-pull inventory. We unpack each pallet, grade items individually, and re-list them as auction lots so they find a second home in Jacksonville instead of getting destroyed.
Is this sustainable?▾
Recommerce is the whole point. Every item won here is one that doesn't get crushed, landfilled, or shipped back through the reverse-logistics chain. Saving money by saving the planet — that's the deal.
Can I watch lots before bidding?▾
Yes. Watching helps you track items and jump in when the bidding starts moving.